3CX Product Features

• Configure 3CX phone system from anywhere in the network with a browser   

• The Web based interface makes phone system configuration & management a breeze. No need to learn an obscure, archaic phone system interface or pay for the phone system supplier to make configuration changes.

   

• Adding an extension on the 3CX Phone System   

• To add an extension, click the add button and specify user details. Plug in an additional SIP phone, specify authentication details and you are done! Users can hot desk simply by taking their phone and plugging it into any network point (which can be shared with the PC). No need to reconfigure the phone system or phone wiring when an employee moves office!

   

• Manage extensions with a few mouse clicks   

• The manage extensions screen shows the list of phone system users. Click on an extension to change user details or add voice mail. Voice mail can be configured to be delivered via e-mail, allowing you to deliver unified communications to all employees.

   

• Check extension & phone system status from anywhere in the network   

• You can monitor phone system status, including which extensions are busy, which PSTN lines are busy, status of services and more from a web browser from anywhere in the network OR using the 3CX VOIP client.

   

• Receive and make phone calls via PSTN lines using a VOIP Gateway   

• 3CX Phone System does not require you to use a VOIP Service provider – you can continue to make and receive calls on your existing phone lines with a VOIP Gateway. There are numerous VOIP Gateway types and brands and most of them are relatively inexpensive. A 4-port analog VOIP gateway is available for a few hundred dollars, whereas a VOIP Gateway supporting one or more E1/T1 connections starts at $3,000. Use any quality brand – 3CX will never lock you into a particular gateway brand.

  

• VOIP Client   

• The 3CX VOIP Client is a small Windows application that allows you to make and receive calls via your desktop phone or using a headset connected directly to your computer. You can see the extension numbers of other users and whether they are available to take calls. Important is that you can use the 3CX VOIP client without having to use the head-set: you can continue to use your desk based phone if you prefer.The 3CX VOIP client ships with all editions of 3CX Phone System, including the Free edition. However, in the Small Business, Pro and Enterprise editions, the 3CX VOIP client allows you to see the presence of other users on the phone system. In the FREE edition, other extensions appear greyed out.

   

• Add a VOIP provider to use low cost internet telephony for particular calls   

• Whilst a VOIP provider is not required, you can save on call costs by making particular calls via a VOIP provider. For example, create a rule to route calls to branch offices via the WAN or a low cost VOIP provider.

       

• Manage lines via the Line Management screen   

• Via the line management screen, you can quickly make changes to your line configuration. For example, if you wish to route a particular inbound number to a different extension number or mailbox, just click on the line number in question and change its settings. The changes will take effect immediately.

• 3CX Call Assistant

• This utility is installed on the users desktop and allows users complete call control, as well as extensive presence and queue information. 3CX assistant works in tandem with a software or hardware IP phone, or even an analog phone (using ATA or FXS Gateway) and gives users the ability to pick up, divert, transfer and park calls with a mouse click. Drag and drop is also supported.

3CX Product Details

• System Requirments

• Windows 2000, XP, 2003 Server, 2008 Server or Vista

• Minimum 1GHZ and 512mb of RAM

• SIP based software or hardware (VoIP Phones)

• To connect PSTN Lines a VoIP Gateway is required

Mini Edition

Small Business Edition

Professional Edition

Enterprise Edition

Extensions & Calls

Number of Extensions

Unlimited

Unlimited

Unlimited

Unlimited

Number of Simultaneous Calls

Up to 4

Up to 8

Up to 16

Up to 32/64/128

FREE Edition

Commercial Editions

General Phone System Features

Call Logging

Call Reporting

Blind Call Transfer

Attended Call Transfer

Call Forward on Busy

Call Forward on No Answer

Call Routing (DID)

Caller ID

Conference Calling

Auto Attendant / Digital Receptionist

Voice Mail

Music on Hold

Ring Groups

Hunt Groups

Central Phonebook

Call Parking

Call Pickup

Call Queueing

Call Recording

Dial by Name

MWI - Message Waiting Indicator

BLF Status Updates

Conference Rooms

Intercom

Paging

Management and Scaleability

Web-based management console

Configuration Wizard

Real Time Web-based System Status

Integrated Web Server

Automated Restore and Backup

Firewall Friendly Configuration of External Extensions via Tunnel

Microsoft Windows Server 2003 Certified

Integrated Enterprise Database (PostgreSQL)

Ability to Run as Windows 2008 Virtual Machine

Ability to Run as VmwareVirtual Machine

Supports Windows Clustering

Automatic Phone Provisioning

Allow Users to Configure their Own Extension Settings

Unified Communications and Mobility

Receive Voice Mail via Email

Integrate Branch Offices with 3CX Bridge

Public SIP ID for Extensions

3CX Tunnel for Easy Remote Connections

Integrate Branch Offices with 3CX Bridge

Standards-based Presence Information

Integrated Fax Server

Receive Faxes via Email as PDF

Send Faxes from Anywhere on the Network

Myphone Self-Service User Portal

3CX VOIP Client

Compact Windows System Tray Applet

Tunnel all VOIP Traffic over a Single Port

Place Calls

Transfer Calls

Shows Incoming Calls

Shows Caller ID

Shows Personal Call History

Divert Calls to Voice Mail

TAPI Driver for Integration with Microsoft Outlook

Queue Monitoring

Shows Status of Other Extensions

Run as Presence Monitor in Combination with Deskphone

3rd Party Application Integration

Microsoft Outlook

Salesforce Integration

HTTP API to Integrate with any Web CRM

Microsoft Exchange 2007 UM

Microsoft Fax Services

SIP Standards Support

Fully Supports RFC 3261

SIP Forking

Establish Standards-based SIP Trunks with other SIP Servers

Devices and Providers

Supports SIP Hardware Phones

Supports SIP Software Phones

Supports Leading SIP / VOIP Gateways

Supports Sangoma NetBorder Express Cards

Supports Popular SIP /VOIP Providers

SIP Trunking Support

Create Free Communication Links to other 3CX Systems

Create Free Communication Links to other SIP Servers

Codecs (Voice Compression)

G711 (a law and u law)

GSM

Speex

Ilbc

G729 *1